Digital Delivery Policy

Effective date: 2026-10-13. This Digital Delivery Policy applies to Brandora Creative Sdn. Bhd. (202601038503 / 1700598-W) ("we", "us"), operating in Malaysia, registered at SS-02-20, Skypod Square, Persiaran Puchong Jaya Selatan, Puchong Jaya, 47100 Puchong, Selangor. Questions: brandoracreative@outlook.com or +60 17-545 6306.

How You Receive Your Purchase

Digital items are sent by email. We email your files, download link or access details to the email address you gave at checkout, as soon as possible after your payment is confirmed. Delivery is prepared by our team, so it is not instant. Items we post are covered by our Shipping Policy.

Check Your Email

Delivery emails can land in your spam or promotions folder, so please look there first. If nothing has arrived, contact us at brandoracreative@outlook.com or +60 17-545 6306 and quote your order reference.

Use the Right Email Address

Please check your email address carefully before you pay. We send your purchase to the address entered at checkout and cannot be responsible for delivery to a mistyped address.

Downloads and Access

Download promptly and keep a backup of your files. If a link stops working or access fails, contact us with your order reference and we will help.

Faulty Files

If a file is corrupted or will not open, contact us at brandoracreative@outlook.com and we will send a working copy. See our Refund and Returns Policy for the cases we can refund.